Green Dry Cleaners – FAQ

 
When it comes to caring for your garments, and providing a delivery service to your home or office, we know you’re bound to have questions. Here is a list of the most frequently asked questions from our customers. If you have a question that’s not included below,
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  • FAQ
  • What is Wet Cleaning?

    Wet cleaning is a non-toxic, environmentally safe alternative to dry cleaning. It utilizes computer-controlled washing machines, biodegradable soaps and conditioners, and finishes the drying process by using special moisture sensitive dryers. Wet cleaning is not the same as laundry, and is perfect for using on any garment such as: silk, cashmere, woolens, and other fine delicates Wet cleaning uses water, a universal solvent and does not use hazardous chemicals, generate harmful wastes, or contribute pollution. For more information on wet cleaning, please visit the EPA's website.

    What sets PreciselyPressed.com apart from other dry cleaning and laundry services?

    PreciselyPressed.com is a family owned business and we treat our customers as a part of our family. We provide top-level customer service and a convenient, complimentary pick-up and delivery service designed to save time for our customers. We also pride ourselves on our commitment to the environment and use 100% biodegradable solvents for our cleaning. It's a process that's kinder to your clothes, alleviates the "dry cleaning" smell, and is safer for our customers.

    Do you charge more than regular cleaners?

    PreciselyPressed.com is committed to offering the highest quality services at competitive prices.

    Do you charge for pick-up & delivery?

    As a courtesy to our customers, PreciselyPressed.com does not charge for pick-up and delivery services.

    Do I have to sign a contract?

    No, a contract is not part of our business. You can use our services as many times as you'd like and may terminate at any time.

    Do you charge a membership or monthly fee?

    No, we do not charge a membership or monthly fee and only charge for services rendered.

    I’ve heard a lot about “green” dry cleaners. What method does PreciselyPressed.com use to dry clean clothes?

    Rather than using toxic solvents such as Perc, PreciselyPressed.com uses a water-based solvent that is 100% biodegradable. Wet cleaning is a non-toxic, environmentally safe alternative to dry cleaning. It utilizes computer-controlled washing machines, biodegradable soaps and conditioners, and finishes the drying process by using special moisture sensitive dryers. Wet cleaning is not the same as laundry, and is perfect for using on any garment such as: silk, cashmere, woolens, and other fine delicates.

    Do you recycle hangers?

    PreciselyPressed.com loves to recycle hangers! Each customer receives a hanger recycle box - once it is filled, return it with your next order and you will receive a $2 credit to your VIP account.

    What is the “Green Garmento” bag?

    The Green Garmento bag is another service PreciselyPressed.com provides our customers to help reduce waste. Rather than throwing away a plastic dry cleaning bag, the eco-friendly option is reusable and made from breathable, non-woven polypropylene. Bags are available for a fully refundable $10 deposit (per bag).

    I’m a first time customer. How do I get started?

    To get started, click Request a Pickup or call us at 240.516.8513. For your first pickup, place your garments into your own bag of choice and mark it "For PreciselyPressed.com". Place the bag at your front door or another predetermined location by 9:00 am. We will provide you with a hanger recycle box and Green Garmento bag (for a fully refundable deposit).

    How do I schedule a pick-up?

    To schedule a pick up, click Request a Pick-Up [link to Request a Pick-Up page] or call us at 240.516.8513.

    What time does my dry cleaning and/or laundry need to be set out for pick up?

    Our delivery services runs weekdays from 9am to 5pm. Garments should be set out by 9am for pick-up.

    Are there any days that you don’t pick-up and deliver?

    Pick-up and delivery is not offered on Saturdays, Sundays, or standard holidays. We will let you know about service interruptions before all standard holidays.

    Where do you pick-up and drop off my garments?

    Our driver will pick-up and deliver your items at your front door or you are welcome to request another location around your home. For apartment or condo residents, we offer a concierge program where garments are picked up and dropped at a designated spot in your building's office.

    What happens if there is inclement weather?

    PreciselyPressed.com always protects your garments from the elements by placing them in special bags. If the weather is so severe that it may affect the safety of your items, we'll contact you and hold your clothes until the next day. If you need your items sooner, please call us at 240.516.8513 and we can work with you.

    Do I have to be home for pick-up and delivery?

    Your convenience is a top priority for us, so it is not necessary for you to be home.

    What if I’m away on my scheduled pick-up and delivery day?

    Just let us know by calling 240.516.8513 or Contact Us [link to Contact Us page] and we'll hold them until you return.

    How do I tell you about a special request concerning a garment?

    Simply write your request on a slip of paper and place it in the bag with your garment. Or you can also call us at 240.516.8513 or fill out the form on the Contact Us page [Contact Us].

    Do I need to tip the driver?

    No, pick up and delivery is a complimentary service and our drivers do not accept tips or gratuities.

    Is there a minimum order?

    No, we are happy to take care of any order - large or small.

    What do we mean by “Naturally Cleaned”

    it is a wet cleaning facility and that means they use no solvents or chemicals to clean garments. Biodegradeable detergents; tri-enzymes and perobates (used to boost the whitening for white clothes).

    Why Choose Wet Cleaning?

    Traditional dry cleaners utilize perchloroethylene, a toxic solvent commonly known as "perc." This chemical is used throughout many cycles of dry cleaning, and can be very harmful to the environment if not disposed of properly. It is 1.5 times heavier than water, and requires extreme temperatures to be completely removed from one's clothing. Dry cleaners that generically advertise not using perc for 'organic,' solvents, are usually referring to the chemical DF2000. Although less toxic than perc, this is a chemical normally found in gasoline for automobiles. Wet cleaning on the other hand, uses no chemicals, and is different because it refers to a truly eco-friendly way of cleaning one's garments and textiles. This method of cleaning is not only safe for the environment but to people as well. It is safe for clothes labled dryclean only!